Unit 4: Leadership and Power

Answer: B — This is correct because expert power is the ability to influence others based on one's expertise, knowledge, or skills. The manager in this scenario is able to influence her team members because of her expertise and the respect she has earned, which is a classic example of expert power. Coercive power (A) is incorrect because it involves using force or threats to influence others. Legitimate power (C) is incorrect because it is based on formal authority or position. Reward power (D) is incorrect because it involves using rewards or incentives to influence others.

Answer: B — The correct answer, B, is the most effective approach because it balances the need for Jane to establish her authority with the need to encourage open communication and feedback. A collaborative leadership style helps to build trust and respect among team members, which is essential for effective leadership. Option A is incorrect because using formal authority alone can come across as authoritarian and may stifle open communication. Option C is incorrect because focusing solely on personal relationships may not address the need for Jane to establish her authority and make decisions. Option D is incorrect because ignoring feedback and concerns can lead to mistrust and undermine Jane's leadership.

Answer: C — The correct answer is C) Reward power, because the manager is using a reward (the bonus) to influence her team's behavior. A) Legitimate power refers to the power that comes from a person's position or role, which is not relevant in this scenario. B) Expert power refers to the power that comes from a person's expertise or knowledge, which is also not relevant. D) Coercive power refers to the power that comes from the ability to punish or penalize, which is the opposite of what the manager is doing in this scenario.

Answer: C — The correct answer, C, is the most effective way for the manager to influence the marketing team because it leverages her expertise, reputation, and relationships with other stakeholders to build a coalition and persuade the team. This approach is more likely to be successful than relying solely on formal authority (A), personal charm (B), or coercion (D), which may damage relationships and undermine trust. Options A, B, and D are incorrect because they either rely on limited formal authority, overlook the importance of building relationships and coalitions, or use coercive tactics that can be counterproductive.

Answer: B — The correct answer is B) Reward power, because the manager is offering a bonus and extra time off in exchange for the team's hard work. This is an example of reward power, where the manager is using incentives to influence the team's behavior. Coercive power (A) would involve threatening or punishing the team, which is not the case in this scenario. Legitimate power (C) would involve using the manager's formal authority to demand that the team work extra hours, but the manager is instead using incentives. Expert power (D) would involve using the manager's expertise or knowledge to influence the team, but the scenario does not mention the manager's expertise as a factor.